Foire aux questions

What is KODEMARKET and what can I find here? +

KODEMARKET is a marketplace for ready-to-run software, SaaS products, applications, scripts, and digital tools from independent sellers. Product pages show delivery readiness, licenses, support terms, compatibility, demos, and review status so you can evaluate a product before buying.

Which software license should I choose? +

Compare the permitted sites, projects, users, source-code modification, SaaS use, resale rights, update period, and support period shown on the product page. Choose the plan that matches your intended use before checkout because the selected license is recorded with the purchase.

When can I download the software after payment? +

A purchasable product must have a delivery package ready before checkout is enabled. After Stripe confirms payment, the software appears in your account library with its receipt, license snapshot, and protected download link. Only the buyer who owns the paid order can download it.

Are updates, installation, and support included? +

Coverage depends on the selected license and the support terms published by the seller. Check the included features, update period, support scope, compatibility, technical requirements, known limitations, and any extended-support option before purchasing. Contact Support if the listing is unclear.

How do I request a refund? +

Open the paid order in your account, submit a refund request, select the amount when available, and explain the reason. The platform reviews the request against the product refund policy, delivery history, and payment status. Approval is not automatic, and processing time can also depend on Stripe and your payment provider.

Can I purchase products marked as Demo? +

No. Demo products are realistic presentation content managed by the marketplace owner. Their sales figures are simulated for storefront presentation, and they cannot be purchased, downloaded, reviewed, or included in real orders, seller earnings, or finance reports.

How can I become a seller? +

Create and verify a customer account, choose Start selling, complete the seller profile, and accept the current seller terms and privacy policy. The platform reviews the application before seller tools are enabled. An approved seller can still use the same account to purchase software.

What is required before I submit a product for review? +

Complete the required product information, English source content, applicable country-language content, cover image, screenshot gallery, license plans, support and compatibility details, and a valid delivery release. Staff or Admin reviews the listing, delivery readiness, quality information, and policy compliance before first publication.

What happens when I edit an already published product? +

The currently approved version remains public while your new revision is reviewed. Customers continue to see the approved content, and the draft changes do not replace it until Staff or Admin approves the revision. This prevents unreviewed changes from appearing on a live listing.

How do seller payments and payouts work? +

Eligible sellers complete Stripe Connect Express onboarding. Customer payments, platform fees, refunds, disputes, and internal availability are recorded in Seller Finance. Actual bank payout timing is controlled in Stripe Express; internal availability is a platform ledger and is not a Stripe-held balance. Live operation requires production credentials and Stripe approval for the seller country.